AirAsia has been at the forefront of innovation since we were established in 2001. We were founded on a dream: to make flying affordable for everyone. To do this we pioneered the simple, smart and efficient low-cost airline model in Asia.
Today, we want to make frictionless digital travel a reality for everyone. This means tapping the potential of our data with technology to
Lower fares even more. Beyond optimising our flight pricing algorithm, we’re constantly digitalising different areas of the business for the benefit of our guests. This includes using ambient tech in our duty-free warehouse to reduce operational costs by tracking the movement of items and minimising wastage.
Waste less journey time. We want to make travelling seamless. Innovations we’re working on include Malaysia’s first biometric facial recognition technology in Senai Airport. FACES removes the need for travel documentation from check-in to boarding. We are also pushing this to be used for airport crowd movement
Personalise travel. The best kind of experience is one that is designed around you. We want to make it even easier for our guests to customise their flight experience down to the nitty-gritty.Using data well and securely, we want to anticipate their needs and enable them to make better decisions.
Make our guests happier. The way we travel will continue evolving. What’s important is that we make our guests happy through relevant insights, personalised engagement and ambient technology – to respond instantly to our guests and assist them quickly and consistently, in any language at any time.
When you join the team, we expect you to get up to speed quickly on our business and the way we work. If there are gaps, close them; if there are problems, fix them. That’s AirAsia.
When it comes to work, you’ve the freedom to develop your own ideas and take charge. We love challenges. We want to know how we can improve things and do more with less. We will experiment and explore opportunities. We will try to use technology like no-one else, before anyone else.
AirAsia is about multi-tasking. This means you usually have to juggle several equally important things at the same time. You may also end up doing many different things for the business. It may be doing different things for your department, or different things across several departments. This is normal here.
Things move very fast at AirAsia. Our business environment is unpredictable. We have to deal with volcanoes, pandemics and government decisions. Ideas, strategies and plans can change suddenly. So we have a bias for action and outcome.
Working in AirAsia requires you to be flexible about your time, energy, focus and nature of work. You need to be able to change direction quickly and at short notice! So you have to learn quickly, be nimble and have a backup plan. Think of different outcomes and prepare for them. And when things have to change—move fast!
As an organisation that is moving fast and growing even faster, we have ways of connecting people together and making workflow more effective than ever before. By preferring internal social media over intranet, and chat messaging over e-mail, we connect people using familiar tools that open up new ways of working together.
We use cloud-based apps to collaborate from anywhere, in real time. They let us share files easily, collaborate quickly, and unite team members across different locations. We do this from our desks and on the go through mobile devices.
/ LIFE AT AIRASIA /
AirAsia is a people company. In our offices, everyone shares the same open space. Everyone eats and hangs out together. No-one is above queuing for coffee or food. Success is about getting along and working with people at all levels. You will work hard; but you will also be able to play hard and replenish your Allstar spirit!
Allstars Do Good
A set of programmes that connects Allstar volunteers with good causes, including social enterprises supported by the AirAsia Foundation. These take place in different countries, giving volunteers the opportunity to travel while doing good!
RedQ Physio Lab
Every Allstar has access to free physiotherapy at our RedQ office and check-ups. The lab is fully-equipped with state-of-the-art machines and apparatus to get you back on your feet!
Many of our offices have a cafeteria and a convenience store. Depending on where you are, your daily Free Munch will cover your choice of different menus from local to Western, salads and sandwiches.
Lil’ Star Childcare
Our childcare centre at RedQ is about bringing convenience to our Allstar working parents and enriching their children’s early years through well-planned programmes and extra-curricular activities.
Spending time with and walking our adopted dogs are one of the favourite things about going to work for many Allstars. These are their “happy pills” when days are stressful.
Open 24-7, the lab is a cool, dynamic modern gym with full facilities. Weights, machines, ropes and a mini-studio will get your heart pumping. Allstars can use the gym at any time of the day.